Lavco Industries - Commercial Washroom & Toilet Partition Hardware Supplies

LET US HELP YOU

Let Us Help You

Customer Service

Service is our priority and it shows in everything we do.

We are here to serve you. Our experienced team take pride in providing you with the best possible resources and knowledge.

If you require assistance please call us during the course of our normal operating hours.

“Lavco Industries Pty Ltd reserves the right to, and does from time to time, make changes and improvements in designs and dimensions. The photographs and line drawings for the products within this web site are representational only.”

Shipping and Delivery

Shipping policy

Lavco Industries Pty Ltd shipping policy is as follows:

Shipping is within Australia only.
No International shipping is available at this point of time.
No pick-ups are available as all goods are shipped from an alternative warehouse other than Tullamarine.
No deliveries to Post Office boxes will be accepted.
Items are shipped by a Lavco Industries Pty Ltd nominated courier.
Goods are shipped within 1-3 business days of your order being accepted and paid in full.
All goods must be signed for at the specified delivery point. Strictly no items will be delivered without a receiving signature from the person or persons at the nominated delivery address.
We do not accept any alternative shipping methods as to what is listed above.
We require a minimum order value of $25.00 per order for your order to be processed.
A delivery charge of $22.00 per order applies for orders within Australia except for orders in Western Australia and the Northern Territory where a $44.00 delivery fee applies.
Orders to the value of $500 and over will be delivered free of charge to all areas within Australia.

Resource Guides

Download Important Documents

We have included this information for your convenience. Let us know if you require any further information and we will be only to happy to assist with your enquiry.

Returns & Exchanges

Returns & Exchanges Policy

If for any reason you are not happy with your purchase and or you have received a faulty product, please contact us via email to advise us of the details and reason for the return and or fault. We will be happy to assist you with your concern and organize a replacement product, according to the following:

Email us as soon as possible to advise us of your problem. Your email must include your invoice number, name and item details. Items must be returned within 14 days of your receipt of the item.
A “Goods Return Authority” (GRA) must be obtained prior to any goods being returned to our warehouse. Items returned to our warehouse without a GRA number will not be accepted from the returning carrier.
When returning, please include a copy of the invoice where possible. Failing that the returned items need to be fully addressed with the customer’s name and GRA details attached.
The return postage will need to be paid by the customer, and Lavco Industries Pty Ltd will cover the return of the items to the customer (if an exchange is required). If the product is faulty Lavco Industries Pty Ltd will organize via their nominated carrier a pick-up of the faulty item and delivery of the replacement at our cost.
All items must be in their original unused condition. This includes all tags and packaging.
Any item that has been used, damaged or altered in any way will not be exchanged and will be returned to the customer.
It is our policy to provide the fairest possible outcome for our customers. If you are not satisfied for whatever reason please feel free to call us during normal business hours.

Refund Policy

Shop with confidence - Our refund and return policy

If for any reason you are not happy with your purchase, please contact us via email to advise us of the details and reason for the return. We will be happy to assist you with your concern and organize a full credit, according to the following:

Email us as soon as possible to advise us of your problem. Your email must include your invoice number, name and item details.
A “Goods Return Authority” (GRA) must be obtained prior to any goods being returned to our warehouse. Items returned to our warehouse without a GRA number will not be accepted from the returning carrier.
The return postage will need to be paid by the customer.
Goods returned to our warehouse will not automatically constitute a credit as all items need to be fully inspected by our staff prior to any refund being provided.
Products must be returned within 14 days of your receipt of the item to be able to obtain a full credit.
When returning, please include a copy of the invoice where possible. Failing that the returned item or items need to be fully addressed with the customer’s name and GRA details attached.
All items must be in their original unused condition. This includes all tags and packaging. If returned this way, a refund will then be issued for the original purchase price less postage.
Goods can be returned after the 14 day return period but a restocking fee of 25 % will apply. The return postage will need to be paid by the customer.
No goods will be accepted back for credit after 60 days from date of invoice.
All refunds are to be sent to our head office address in Tullamarine.
Products that are warranty related need to be referred to our warranty statement.
If for the unlikely event should your item be out of stock, you will be notified within 48 hours & a full refund will be provided and or an alternative product can be arranged upon your acceptance.

Please note, a refund will not be available under the following conditions:

If the items were on sale or were clearance items.

Any item that has been used, damaged or altered in any way will not be refunded and will be returned to the customer at their expense.

It is our policy to provide the fairest possible outcome for our customers. If you are not satisfied for whatever reason please feel free to call us during normal business hours.